FAQ's
Frequently Asked Questions
Shopping & Orders
Where is your jewelry made?
Everything is designed and handmade by me in my studio in Holliston, Massachusetts.
What materials do you use?
I work primarily with sterling silver, gold-filled, and brass, paired with semi-precious gemstones like moonstone, amethyst, labradorite, and quartz. All materials come from reputable suppliers.
Do you offer gift wrapping?
Yes! Orders ship gift-ready in a recycled kraft box or gauze bag with tissue, ribbon, and a branded polishing cloth.
Can I visit your studio?
Yes—I'm located at 841 Washington Street in Holliston, MA. It's best to contact me first to make sure I'm available.
Shipping
How much is shipping?
Domestic (US): $4.65–$5
International: $10–$25 (up to $45 for some European destinations)
Do you ship internationally?
Yes, I ship to Canada, the UK, France, and other countries. International orders may take a few weeks and could be subject to local customs/tariffs.
Is shipping insured?
Shipping insurance is included on orders where shipping exceeds $10.
Repairs
Do you repair jewelry?
Yes! I specialize in costume jewelry repairs that most jewelers won't handle—restringing beads, fixing clasps, replacing stones, earring conversions, and more.
Do I need to have bought the jewelry from you?
No. About 95% of the repairs I do are for jewelry purchased elsewhere.
How much do repairs cost?
Repairs are $35/hour labor + cost of parts. I'll give you an estimate before starting any work.
How long do repairs take?
Most repairs are completed in 1–2 weeks, depending on complexity.
How do I get a repair estimate?
Send me a photo and description through the Contact page. I'll reply with an estimate, usually within a few hours.
Custom Orders
Do you make custom jewelry?
Yes! I love creating pieces for special moments—anniversaries, travel memories, milestones, you name it.
How does the custom process work?
Contact me with your idea, reference images, and budget.
I'll send a quote and timeline (most custom pieces take about 2 weeks).
A 50% deposit is required to begin. I'll send approval photos before shipping.
How much does custom jewelry cost?
Custom pieces average around $45 but vary based on materials and complexity.
Jewelry Care
How do I care for sterling silver jewelry?
Store in a cloth pouch or anti-tarnish bag, away from humidity. Polish occasionally with a soft lint-free cloth. Avoid contact with lotions, perfumes, and chlorine. I do offer a polishing kit Here
How do I care for gemstone jewelry?
Wipe gently with a damp cloth. Avoid harsh chemicals and ultrasonic cleaners. Store pieces separately to prevent scratching.
How do I care for polymer clay or resin jewelry?
Keep away from direct sunlight and heat
Don't use jewelry cleaners—soap and water only
Buff with a lint-free cloth to restore shine
Store in a cloth bag away from humidity
Will my jewelry tarnish?
All metal tarnishes over time. Proper storage (cloth bags, low humidity) slows it down. I include care tips with every order.
Returns & Policies
What's your return policy?
Returns are accepted within 30 days for store credit only. Items must be unworn and in original condition.
What if my jewelry arrives damaged?
Contact me right away with photos. I'll repair or replace it at no charge.
Still have a question?
Contact me → info@janinedesign.com or
(508) 306-1064