Support

We Are Delighted to Provide You Proper Support From Our Side. Here is Our Support Hours:

Mon: By Appointment

Tue: 10 AM - 4:00 PM EST (GMT-5)

Wed: 10 AM - 4:00 PM EST (GMT-5)

Thu: 10 AM - 4:00 PM EST (GMT-5)

Fri: 10 AM - 4:00 PM EST (GMT-5)

Sat: 10:00 AM - 4:00 PM EST (GMT-5)

Sun: By Appointment

For More Information Get in Touch with Us, By Clicking Here.

30-Day Return Policy:

We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return:

Contact Us: Before returning any items, please contact our return team at info@janinedesign.com to initiate the return process:

Package the Item: Pack the item securely in its original packaging, including any accessories if you have provided.

Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

Refund Process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.

Non-Refundable Items:

Certain items are non-refundable, including:
Custom Orders
Jewelry Repairs
Opened or used products
Gift 
Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at info@janinedesign.com with details and photos of the issue. We will work to resolve the problem promptly.

Contact Information:

If you have any questions about our refund and return policy, please contact us by email at info@janinedesign.com or phone +1 5083061064